Guided Meta connection
Validate credentials, protect tokens, subscribe webhooks, monitor number health, diagnose failures and preflight coexistence requirements before Meta makes its final decision.
Explore this capability →A secure WhatsApp business platform for shared team inboxes, official Cloud API campaigns, AI-assisted replies, drag-and-drop chatbots, CRM follow-ups, product catalogues, orders, and performance reports.
WhatsApp business operating system
Capture the enquiry, book appointments or rooms, schedule pickups and meetings, automate payment and renewal reminders, manage inventory and orders, collect payments, and measure outcomes. One dashboard replaces scattered phones, paper diaries, screenshots, and guesswork.
Every WhatsApp chat can be captured, assigned, prioritized, followed up, and measured so hot enquiries do not disappear in staff phones.
Agents work from a shared inbox with saved replies, private notes, tags, SLA timers, CSAT, collision warnings, and manager monitoring.
Connect multiple WhatsApp phone number IDs or WABAs, assign them to branches or departments, and keep a default fallback when no team account is assigned.
Official WhatsApp Cloud API setup for compliant business messaging.
Guided Meta connection with credential validation, encrypted token storage, automatic webhook subscription, scheduled phone-number health checks, reconnection support, actionable diagnostics, and a coexistence prerequisite check.
Multiple WhatsApp profiles and WABAs under one merchant account with campaign sender selection, branch or department assignment, default-account fallback, and inbound routing by phone number ID.
Personalized template campaigns with delivery, read, failed, opt-in, cooldown, credit, and retry controls.
In-dashboard Utility, Marketing, and guided Authentication OTP template authoring with drafts, previews, direct Meta submission, approval refresh, and rejection feedback.
Grounded AI replies retrieved from approved documents and websites, with source citations, confidence checks, answer review, and human handoff.
Drag-and-drop chatbot flows for FAQs, bookings, lead capture, product enquiries, and support triage.
Drag-and-drop native WhatsApp Flows with text, choice and date fields, validation, encrypted data exchange, immutable version management, Meta publishing, response capture and standard or custom CRM-field mapping.
CRM stages, next follow-up dates, revenue attribution, conversation insights, PDF/CSV/XLSX exports, and manager visibility.
Trackable QR and Click-to-WhatsApp links for posters, packaging, websites, social posts, Status creatives, and Meta ad setup, with chat, order, and revenue attribution.
Automatic per-order payment links using the merchant payment provider URL, with order references, totals, currency, and customer details.
Smart appointments and reminders with resources, working hours, capacity, conflict prevention, customer confirmation, cancellation, rescheduling, and no-show follow-up.
Inventory quantities, low-stock warnings, auditable stock movements, cash and digital payment records, printable invoices, and receipts.
Merchant-isolated campaign and reminder queues with shared WhatsApp rate controls, so scheduled service messages do not take over campaign workers.
Database-level PII encryption with phone numbers, emails, and IDs masked for non-owner users.
Best for
If your customers already ask questions, request prices, book services, confirm payments, or follow up through WhatsApp, this platform helps your team respond faster and your owner see the full picture.
Start managing WhatsApp professionallyThe universal add-on
Someone needs to show up, pay, submit a document, collect an order, renew a policy, or receive a delivery—and people forget. Create a timed record, assign a doctor, teacher, driver, room, desk, vehicle, or branch, prevent conflicts, and automatically follow up before or after it is due.
Book patients, collect pre-visit intake, remind them 24 hours and 1 hour before, and follow up after a no-show.
Offer parent-meeting slots and send fee, exam, registration, and document-deadline reminders.
Follow up repayments, contributions, KYC documents, meetings, premiums, and policy renewals.
Notify shoppers when stock returns and recover abandoned orders with payment-aware follow-up.
Reserve rooms, facilities, or staff time and let customers confirm, cancel, or request another time.
Coordinate pickup and delivery slots, driver check-ins, branch resources, and failed-delivery follow-up.
From promotion to paid order
Create a tracked WhatsApp entry link and downloadable QR code, attribute the contact and order to the campaign, send the merchant’s configured payment link, and use secure provider callbacks to show the order as paid, failed, or refunded.
WhatsApp Status publishing remains manual because the official Cloud API does not currently expose ordinary Status-post publishing. Click-to-WhatsApp ad placement and billing remain in the merchant’s Meta ad account.
Responsible messaging
The platform uses the official Cloud API and records consent evidence, opt-in and opt-out events, topic and frequency preferences, language and quiet hours. It also enforces approved-template campaigns, the 24-hour service window, recipient validation, cooldowns, daily limits, and delivery-failure tracking.
Merchants remain responsible for valid consent, relevant content, accurate offers, prohibited-goods rules, privacy law, and keeping block and report rates low. Meta may restrict any account that violates its policies or develops persistently poor quality.
New operational intelligence
Validate credentials, protect tokens, subscribe webhooks, monitor number health, diagnose failures and preflight coexistence requirements before Meta makes its final decision.
Explore this capability →Visually build versioned lead, booking, quotation and survey forms with encrypted data exchange, then map responses into CRM fields.
Explore this capability →Upload approved documents or index websites, retrieve relevant passages, cite the source used, and hand uncertain answers to a person.
Explore this capability →Keep consent evidence and customer preferences together while monitoring number quality, messaging limits, templates, webhooks, and account health.
Explore this capability →Score responsiveness, resolution, reliability, empathy, follow-up, compliance, and outcomes with explainable evidence and manager review.
Explore this capability →Industry-aware onboarding
Registration can automatically install industry groups, contact fields, quick replies, template drafts, starter flows, and ready-made appointment or reminder types. Packs are available for hotels, parcel delivery, restaurants, ecommerce, clinics, schools, real estate, salons, logistics, SACCOs, insurance, and more—and can be changed or reinstalled later.
Parcel delivery accounts also receive shipment records, secure public tracking links, generated tracking numbers, pickup and destination details, delivery stages, rider details, payment status, proof-of-delivery links, and optional WhatsApp status notifications.
Model boards, directorates, campuses, branches, classes, streams, departments, service desks, regions, and teams. Each unit can inherit the parent WhatsApp account or use its own number, while owners keep central visibility.
Classes, streams, parent groups, admissions, accounts, transport, exams, and performance enquiries with role-aware access.
Branches, clinics, departments, doctors, appointments, lab desks, pharmacy, billing, and patient follow-up.
Branches, loan desks, member services, collections, savings products, approvals, and audited member communication.
Directorates, departments, regional offices, public enquiries, service requests, escalations, and manager monitoring.
Head office, regions, branches, store teams, brand lines, complaints, promotions, and branch-level reporting.
Campuses, faculties, departments, courses, student support, admissions, finance, and alumni communication.
WhatsApp survey automation
Create multi-question surveys, ask ratings, collect delivery or service feedback, capture comments, route unhappy customers to managers, and see analytics by question from the same WhatsApp platform, even when the client has several WhatsApp numbers or WABAs.
Flow maker
Customer replies “feedback”
Rate your order 1-5
Delivery, quality, support
Scores, trends, comments
4.6
Avg rating
18
Needs follow-up
1,248
Responses
Push WhatsApp orders, leads, and customer activity to ecommerce, CRM, Google Sheets, Zapier, n8n, payment, delivery, and internal business workflows.
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Answers for owners comparing WhatsApp CRM, shared inbox, campaigns, automation, AI support, and official API messaging.
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WhatsAppBox is operated by My-Conect Enterprise, registered in Kenya (BN-9PCKJ599).