Shared WhatsApp inbox

One WhatsApp inbox for your entire customer-facing team

Coordinate customer conversations across agents, branches and departments while keeping ownership, notes and conversation history visible.

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What your team can do

Use WhatsapBox to bring WhatsApp conversations and the business processes behind them into one manageable workflow.

  • Support multiple agents in a shared conversation workspace
  • Route chats to branches, departments or organization units
  • Use internal notes without exposing them to customers
  • Hand conversations from automation to a human agent

Explore more WhatsApp business tools

WhatsApp CRM Automation and chatbots WhatsApp campaigns Multi-WABA management Guided Meta connection WhatsApp commerce WhatsApp surveys Trackable entry points Native WhatsApp Flows Grounded WhatsApp AI Consent and WABA health Agent quality and coaching

See shared whatsapp inbox in an industry workflow

Explore where this capability fits, what the responsible team needs to decide, and when a human handoff matters.

Internet service providers Schools and training centres Clinics and healthcare practices Retail and e-commerce Real estate and property teams Hotels, restaurants and hospitality Logistics and delivery businesses Professional service firms NGOs and community organizations

Bring your WhatsApp customer journey into one platform

Start organizing conversations, automation and customer operations with WhatsapBox.

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